Customer Engagement

The power of our work comes from consistently providing, at every customer interaction, a unified, personalized, accountable experience.

UX Development Vector

Move Ahead With Confidence

With the ‘what’ and ‘why’ answered in the Strategy phase, we progress to the ‘how’ – Engagement. During Engagement, we construct an environment of quickly learning and testing with real users to generate reactions from prototypes.

We ideate, craft prototypes, facilitate design sprints, customize platforms, integrate technologies, account for analytics, and apply years of user experience to optimize the customer engagement. We ensure your brand is consistent throughout an individual’s many interactions while optimizing and attributing the value of each conversation.

Analytics Vector

Learn & Implement

Based on the technical scope, we might add more people with diverse skills to the cross-functional team to help ideate, prototype, and test as they will have an understanding of the feasibility. Based on our learnings, we will move ahead with an MVP, pilot, or perhaps move straight to production. We approach each project with an open mind as we are not obligated to a platform or framework. Once implemented, momentum continues as we monitor customer insights for usage metrics, customer needs, and user feedback.

It’s our never-ending focus on the end user that guides our work and delivers, at every customer interaction, a unified, accountable experience.

Engagement Services

A blend of creative, technology, and analytics capabilities delivered in an agile process.

Ideation

Prototyping

Visual & Interaction Design

User Testing

Development & API Integration

Design Sprints

Mobile App Development

Personalization

Marketing Automation

Optimized Landing Pages

eCommerce Optimization

Data & Analytics Integration

Data Warehouse Configuration

HEART Framework & NPS

A/B & Multivariate Testing

3 Ways To Work With Us

Many of our clients come to us with a particular need and eventually expand their relationship with us. Our flexible process means you can begin with a workshop or defined project and later take advantage of our subscription.

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SUBSCRIPTION

A flat fee subscription allows you to avoid scope meetings, change orders, hourly billing, and other distractions. Our subscription will serve you best if you are growing fast and have multiple needs.

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PROJECT BASED

If you have a clearly-defined need with a specific deadline to meet, starting with a project may work best for you. Project work includes our Strategic and Engagement services.

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WORKSHOP

Our workshops help organizations see the big picture. Each session provides a captivating mix of hands-on activities, discussion, and coaching by our team. You’ll start applying your practical skills the moment you step out of training.

Ready to start your project with ikonic? Fill in our contact form below to get started.