With the ‘what’ and ‘why’ answered in the Strategy phase, we progress to the ‘how’ – Engagement. During Engagement, we construct an environment of quickly learning and testing with real users to generate reactions from prototypes.
We ideate, craft prototypes, facilitate design sprints, customize platforms, integrate technologies, account for analytics, and apply years of user experience to optimize the customer engagement. We ensure your brand is consistent throughout an individual’s many interactions while optimizing and attributing the value of each conversation.
Based on the technical scope, we might add more people with diverse skills to the cross-functional team to help ideate, prototype, and test as they will have an understanding of the feasibility. Based on our learnings, we will move ahead with an MVP, pilot, or perhaps move straight to production. We approach each project with an open mind as we are not obligated to a platform or framework. Once implemented, momentum continues as we monitor customer insights for usage metrics, customer needs, and user feedback.
It’s our never-ending focus on the end user that guides our work and delivers, at every customer interaction, a unified, accountable experience.
Visual & Interaction Design
Development & API Integration
Mobile App Development
Optimized Landing Pages
Data & Analytics Integration
Data Warehouse Configuration
HEART Framework & NPS
A/B & Multivariate Testing
A flat fee subscription allows you to avoid scope meetings, change orders, hourly billing, and other distractions. Our subscription will serve you best if you are growing fast and have multiple needs.
If you have a clearly-defined need with a specific deadline to meet, starting with a project may work best for you. Project work includes our Strategic and Engagement services.
Our workshops help organizations see the big picture. Each session provides a captivating mix of hands-on activities, discussion, and coaching by our team. You’ll start applying your practical skills the moment you step out of training.
Ready to start your project with ikonic? Fill in our contact form below to get started.